RETURNS, EXCHANGES & REFUNDS

Understanding Returns, Exchanges & Refunds

• If on receiving your order you are not delighted with your purchase, let our customer service team know within 7 days and we will gladly provide you with a refund provided the item is in its original condition and original packaging.
• If you have used a product and found it to be damaged or faulty, we will either replace, refund or repair the item, depending on the circumstance.
• Although seldom charged, we reserve the right to charge a 15% administration fee for returned orders should the returns process incur significant administration expenses.
• For repair items under warranty, We charge an R250 handling fee for our couriers to pick up and drop off the repaired item to and from suppliers, and back to you.
• Repaired items would only be released once the handling fee has been paid in full.
• Should you wish to use your own courier for repair queries, we DO NOT charge a handling fee.
• Please note that warranty does not include the seal's on gas guns
• Please note, gunmansa reserves all rights to accept or deny exchanges factoring price changes and stock availability. A handling fee will be charged for the item to be collected and your preferred product to be sent back to you. Should you wish to use your own courier, no courier fees will be charged, handling fees may apply.

Buying any product involves a certain level of commitment from the customer's side – and equally, a level of trust in the seller as well. This is where 'Returns, Exchanges & Refunds' come into play. They serve as an assurance that, if something doesn't meet your expectations, there's a way to rectify things.

But what constitutes a return, an exchange, or a refund? How does each process work and how does it benefit you, the customer? Understanding these basics is critical to making informed purchases, ensuring total satisfaction with your investment, and knowing your rights as a consumer.

So, let’s start with returns. A return is when you send a product back to the store because it didn’t meet your expectations or it has defects. Usually, this is done within a certain period after the purchase. Once a return is accepted, it's up to the store to decide to either refund your money or exchange the product.

Exchanges, on the other hand, involve swapping the original product for another one. This could be due to size, color, or preference or even defects in the original product. Usually, exchanges happen within the same timeframe as returns and serve as an alternative to getting your money back.

And then, there are refunds. A refund is a return of money to the customer after a return has been processed. It might be swapped for an exchange or entirely given back to the customer, depending on the store's policies.