Shipping & Delivery

Remote Area Deliveries

For remote or outlying areas not serviced directly by standard courier routes, deliveries may be arranged through:

• Nearest courier-accessible town
• Alternative courier partners
• Collection points
• South African Post Office (where applicable)

Our team will contact you should alternative delivery arrangements be required.

Order Tracking

Once your order has been dispatched, you will receive:

• Shipping confirmation email
• Courier tracking number
• Tracking updates from the courier

Customers may track shipments directly using the supplied tracking information.

Packaging & Privacy

All orders are shipped in plain packaging, boxes, or flyer bags with no indication of contents for customer privacy and security.

Order Cancellations

Orders cancelled after payment confirmation may be subject to a 10% administration fee to cover payment processing, handling, and administrative costs.

We reserve the right to cancel any order where:

• Stock becomes unavailable
• Pricing errors occurred
• Fraud is suspected
• Quality standards cannot be met

If an order is cancelled by us, a full refund will be issued.

Returns Policy

If you are not satisfied with your purchase, please notify us within 7 days of receiving your order.

Returns are accepted provided:

• Item is unused
• Original packaging is included
• All labels and accessories remain intact
• The item is in resalable condition
• The original invoice is included

Exchanges

Products may be exchanged for another size or colour of the same product, subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

Damaged or Faulty Products

If your product arrives damaged, faulty, or incorrect:

• Notify us within 48 hours of delivery
• Provide clear photos of the item and packaging
• Do not accept visibly damaged parcels where possible

Depending on the situation, we may:

• Replace the item
• Repair the item
• Issue store credit
• Provide a refund

🛠 Warranty & Repairs

Products under supplier or manufacturer warranty will be inspected by the relevant supplier or authorised repair centre.

Warranty assessments may take up to 21 working days.

Warranty does not cover:

• Negligence or misuse
• Water or physical damage
• Unauthorized modifications
• Normal wear and tear
• Acts of God
  
  

  Parallel Import ("Grey") Goods Policy

  Some products sold by Max Motorsport may be parallel imports, commonly referred to as "grey" goods.

  These are genuine branded products that have been legally imported from international markets and not through the brand's authorized South African distributor or agent.

  As a result, manufacturer warranties and support provided by the local distributor may not apply to these products. However, Max Motorsport and its suppliers will provide warranty support and after-sales service where applicable, in accordance with the Consumer Protection Act.

  By purchasing a parallel-imported product, customers acknowledge that any warranty claims, technical support, or after-sales assistance will be handled by Max Motorsport and/or its suppliers rather than the brand's authorized South African distributor.

  
  

Payflex Orders

Certain Payflex orders are dispatched on Mondays after payment confirmation.